A non-conformance means that a problem has occurred and needs to be addressed. . The aim of a non-conformance report is to clearly define the problem, so that appropriate corrective action can be taken. Non-conformance terminology and procedure is most often encountered by companies implementing or maintaining HSEQ ISO standards, although they have application wherever performance is measured by a standard or requirement.
ISO 9001: 2015 – Quality Management Systems

Section 10 – Improvement

10.2 – Non-conformity and corrective action

ISO 14001:2015 – Environmental Management Systems

Section 10 – Improvement

10.2 – Non-conformity and corrective action

ISO/DIS 45001 – Occupational Health and Safety Management Systems

Section 10 – Improvement

10.1 – Incident, Non-conformity and corrective action

In terms of non-conformances, all three standards require:
  • Control and correct
  • Deal with consequences
  • Evaluate need for action
  • Review the non-conformance
  • Determine the cause
  • Determine if similar non-conformances exist or could potentially occur
  • Implement action
  • Review effectiveness of action
  • Update Risks and Opportunities
  • Make changes to management system
  • Corrective actions must be appropriate to the significance of the non-conformance
  • Retain documentation as evidence
  • Communicate to relevant workers
A non-conformance can be identified through an incident or accident, Interested and Affected party complaints, internal and external audits or monitoring and measurement. They can also be used as part of a Contractor Management Programme.



What does it do?

  • The user logs the details and classifies the non-conformance
  • Nominated people investigate the non-conformance
  • Notifications are sent when non-conformance is logged and classified
  • Provides a structured investigation process
  • Email driven sign off and authorization


  • Assists in the identification of root causes
  • Assign corrective actions

What reports can I create?

  • Customize your own reports,  using filters to select required records and fields to display
  • Export to Excel

Can I configure the module?

  • Add new or remove values from existing fields through a simple to use web interface
  • Define notification profiles
  • Customise content of the help screens


  • The user logs a non-conformance, completes the document, then selects the relevant person and submits
  • The relevant representative/Internal Root Cause Investigator receives a notification, opens the document, enters information and then locks the classification
  • If the non-conformance is external, the Representative can nominate a responsible External Investigator
  • The internal Root Cause Investigator completes the investigation and sends for sign off
  • Internal authorizer signs-off, refers or reopens non-conformance document


  • Links to action management
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