Non Conformance

Non conformance module is a comprehensive workflow system to ensure non conformance is logged and reviewed.  The supplier management component allows all aspects of your quality system to be effectively managed.


What does it do?

  • User logs the details and classifies the non conformance
  • Nominated people investigate the non conformance
  • Notifications sent when non conformance logged and classified
  • Provide a structured investigation process
  • Email driven sign off and authorization processes
  • Help identify root causes
  • Assign corrective actions

What reports can I create?

  • Customize your own using filters to select required records and fields to display
  • Export to Excel

Can I configure the module?

  • Add new or remove values from existing fields through a simple to use web interface
  • Define notification profiles
  • Change content of the help screens


  • User logs non conformance and completes the document then selects an Area Quality Representative and submits
  • The Area Quality Representative/Internal Root Cause Investigator receives a notification and opens the document and enters information and then locks the classification 
  • If non conformance is external, Area Quality Representative can nominate a responsible External Investigator 
  • Internal Root Cause Investigator completes investigation and send for sign off
  • Internal authorizer signs-off, refers or reopens non conformance document


  • Links to action management


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