Identify and address non-conformance against ISO standards

A non-conformance means that a problem has occurred and needs to be addressed. The aim of a non-conformance report is to clearly define the problem, so that appropriate corrective action can be taken.

Non-conformance terminology and procedure is most often encountered by companies implementing or maintaining HSEQ ISO standards, although they have application wherever performance is measured by a standard or requirement.

What does it do?

• The user logs the details and classifies the non-conformance
• Nominated people investigate the non-conformance
• Notifications are sent when non-conformance is logged and classified
• Provides a structured investigation process
• Email driven sign off and authorisation processes
• Assists in the identification of root causes
• Assign corrective actions

What reports can I create?

• Customise your own reports, using filters to select required records and fields to display
• Export to Excel

Can I configure the module?

• Add new or remove values from existing fields through a simple to use web interface
• Define notification profiles
• Customise content of the help screens

Workflow

• The user logs a non-conformance, completes the document, then selects the relevant person and submits
• The relevant representative/internal root cause investigator receives a notification, opens the document, enters information and then locks the classification
• If the non-conformance is external, the representative can nominate a responsible external investigator
• The internal root cause investigator completes the investigation and sends for sign off
• Internal authoriser signs-off, refers or reopens non-conformance document

Integration

Links to Action Management